Terms and Conditions

We ask that you choose carefully and, as much as we like to be flexible, we do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty. You have 10 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging and have all tags attached. Designcasa reserves the right to deny a refund or credit if the item is not returned in the specified condition.
Your item needs to have the receipt or proof of purchase. Original shipping and freight charges are non-refundable for change of mind. Please take special care with packaging an item to return it to us to ensure it is returned in its original condition.

Please pack well your item/s to avoid any potential damage while in transit and send it to the following address:

DESIGNCASA
Suite 5.02
75 Mary Street
ST PETERS 2044 NSW

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and managed at our discretion.

Unfortunately, we are unable to honour change of mind returns for international orders.

Refunds are only offered for faulty goods that do not match the description or do not perform to their function. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

It is the buyers’ responsibility to inspect the goods within 48 hours of delivery. We must be notified in writing of any damages upon receipt of goods, including proof of damages during this period.

Based on the nature of our business, there are times where items will be pre-ordered. We require a 40% deposit for all pre-orders. This deposit is non-refundable. If you do change your mind before your item arrives, we need you to do this within 10 days. A credit note will then apply.

You will be responsible for paying for your own shipping costs for returning your item. When sending returned items to Designcasa we recommend that you use registered post or courier as we do not take responsibility for the loss of items being returned and this may result in us being unable to process your refund or exchange. Shipping and handling costs are non-refundable. Packages that arrive COD may be denied, or the COD amount deducted from your return.

Very occasionally we may extend a promotion or sale to our customers. Sale prices are strictly applicable to new orders & new invoices only, between the advertised sale dates. Sales will always exclude existing pre-orders, lay-by orders and previous purchases.

Online purchases with Designcasa are processed using the secure services of Paypal and eWAY . For information regarding Paypal’s privacy policies please visit Paypal. For information regarding eWAY’s privacy policies please visit eWAY.

All information provided to Designcasa in the course of conducting our business is regarded as strictly confidential and is managed in accordance with Australian law. In the course of making purchases online, you will be asked to provide certain personal information such as your name, address, telephone number, email address, and credit card number. This information is stored internally by Designcasa in secure information systems.

Designcasa employs appropriate technical and managerial practices to ensure the security of all information and to prevent unauthorized access or disclosure of all personally identifiable information. Designcasa will not sell, rent or disclose the information provided by you unless required to by law. We may however provide certain necessary information to third party service providers or contractors who assist Designcasa to provide you with particular services.

We also use cookies which are small packets of information stored on your computer. Cookies do not contain any information that can be used to personally identify you such as your name, or any kind of financial information. Cookies contain information about the way in which you use our website and as such are a valuable tool for us in learning how to better provide our services to you and improve your experience of our website. If you do not want cookies on your system you must disable them in the preferences section of your browser.

With your purchase you consent to Designcasa sending advance notice of sales, new stock shipments and other events to the email address you provide. The email address you provide will be for the internal use of Designcasa only. We will not sell or rent your email address to any third parties. To unsubscribe from the Designcasa email list please contact us at info@designcasa.com.au.

Designcasa reserves the right to update its privacy and information security policy as necessary in response to any changes in business practices or any other as yet unforeseen circumstances. Any changes made will be posted on this section of our website.

If you have any questions in relation to any part of this policy or our terms and conditions please contact us at info@designcasa.com.au